#VanillaCloud

Premium Support

With Premium Support, customers support inquiries will be handled on priority. The following features are included with Premium Support

  • Access to our support forums
  • Dedicated support engineer
  • 9x5 or 24x7
  • All the expert-knowledge you need!

Managed PaaS

Managed PaaS takes all the pressure from you. Cloudical's experts run your whole infrastructure - from VanillaCloud to everything being rolled out. You only have to care about your workloads.

  • Platform-Management
  • Installation and Management of infrastructures
  • Updates and Security-Patches for all infrastructure
  • Backup and Disaster-Recovery
  • 2nd day operations
  • 9x5 and 24x7 availability

Managed SaaS

You are looking for a fully managed infrastructure and application management? Based on the best cloud there is? Look no further, since Managed SaaS will get you covered.

  • Application-Management
  • Platform-Management
  • Installation and Management of infrastructures
  • Installation and Management of workloads
  • Updates and Security-Patches for all infrastructure
  • Updates and Security-Patches for all workloads
  • Backup and Disaster-Recovery
  • 2nd day operations
  • 9x5 and 24x7 availability

ExpertCall

If you need advice or have an incident, which you can not resolve yourself, ExpertCall is what you are looking for. Our experts look into the issue, work out solutions and help you solving it.

  • Support for Open-Source-products
  • Support for Commercial products
  • Support for Linux
  • With or without contract
  • Different response times available